ICS is committed to offering you the highest possible standard of service. If, however, you are not completely satisfied with our service, ICS will look for a solution with you. You can provide us with feedback in writing, by telephone or e-mail via the ICS Service Desk. Our contact details can be found at the bottom of this page, under 'Contact'.
If after contacting us you are still unhappy, or if the proposed solution does not meet your expectations, you can submit your complaint in writing to ICS’s complaints department. Please provide as much information as possible to enable us to assess your situation properly. Please address your complaint to:
klachten@icscards.nl
or by mail:
International Card Services BV
T.a.v. afdeling Klachtenmanagement
Antwoordnummer 242
1100 VB Diemen
The Netherlands
If you feel that your complaint has not been resolved to your satisfaction, you may file a complaint with the Kifid(Financial Services Complaints Board) or with a competent court.